Bellman

PROVIDE COURTEOUS ASSISTANCE WITH LUGGAGE, ROOMING AND GUEST RELATIONS

• Checks the daily arrival list
• Assists guests with luggage to the front desk
• Escorts guests to room, placing luggage in room
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Leaves customer room key and welcome card
• Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
• Collects and returns outgoing guest laundry and dry cleaning
• Maintains the appearance of the hotel lobby and entrance
• Refills and replaces promotional material as needed
• Performs light cleaning of the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture
• Observes and changes light bulbs in corridors and guest rooms if necessary
• Keeps luggage storage room clean and tidy
• Ensures the efficient delivery and collection of group luggage
• Facilitates prompt check-out by assisting guests
• Assists guests with luggage to the taxi or car, when the account has been settled
• Assists guests to bring luggage from room to hotel entrance
• Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage
• Ensures that hotel flags are raised at the appropriate time each day
• Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies
• Any other duties which could be assigned by the hotel management in the future.